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We are with you

If you have any questions, do not hesitate to take a look at our FAQ section for more information.
  • Who are we?
    Marsol Hotels & Resorts is a Spanish hotel group that operates in Lloret de Mar, where it has four properties located in the holiday destination, with an optimal location in the city centre, in residential areas or in ideal places for disconnection.

    Our mission is to offer unforgettable experiences and quality services in our hotels to meet the needs and demands of our customers during their holidays, always focused on personalised attention and under the standards of excellence that define us, in a family, sustainable and quality environment.

    The establishments of Marsol Hotels & Resorts offer a personalised and close service and stand out for the excellent quality of their facilities and the proximity to the clients, a common denominator of the hotels of the chain. To achieve the objectives, these values are deployed in daily development:

    - Honesty, respect and trust, the main exponents of the family.
    - Cohesion, commitment, and teamwork as an indispensable formula for success.
    - Innovation, development, and continuous improvement, staying at the forefront to offer the best experiences to our customers.
  • Why is it better to book on the official website?
    Booking on the official website guarantees you book your holiday at the best price without intermediaries. You get discounts and exclusive promotions as well as unique advantages and added value in our establishments.

    100% secure booking. Your browser will verify at the time of payment that the site is secure, with a secure and encrypted connection, showing the green padlock. In addition, your data will be processed in accordance with the RGPD, and your credit card will be stored in a system accessible only to us.

    Direct management of special requests: there is no one better than our own team to help you with everything you need regarding your booking. You will be able to indicate your preferences or highlight any point that is essential to enjoy your holiday, such as food allergies and intolerances or specific needs. In addition, we always assign our clients the best available room within the category, subject to availability.
  • Where can I find special offers and promotions?
    Visit our Offers section and get inspired by the options offered on the hotel's website and you will find many more reasons to book your holiday now.

    Furthermore, if you subscribe to our newsletter, you'll receive promotional codes and offers in your inbox before anyone else.
  • Where can I see the services of each accommodation?
    On the page of each establishment, you can consult the general services and facilities and also the equipment of our rooms or flats.
  • How can I contact the accommodation directly?
    If you need to contact any of our establishments, you can find both the contact information and a form for it in the contact section.
  • How can I modify my booking?
    If you have made your reservation through marsolhotels.com, to modify it, go to the My Bookings section and enter the booking reference (reservation number) and the hotel of your reservation.

    If you have made your reservation through our Customer Service Telephone Service, to modify it you can contact the customer service.

    If you have made your booking through another company (you have not made your booking through marsolhotels.com or the Marsol Hotels Telephone Booking Service) you must contact the third-party company directly.

    If you have made your reservation directly through the hotel, please contact the hotel directly to modify it.