FAQ’s

These are the questions that you usually do us, frequently asked questions about our website or group Marsol Hotels & Resorts Hotels. If you don’t find an answer to your questions, please call us or you use the contact form so that we can answer your queries directly. We will be happy to help you!

To get further information about an hotel, first select the hotel and then click on the question to see the answer.

Questions about Marsol Hotel

If you wish to leave your room after 12am, please ask Reception if there is this possibility, this depends on the departure time, and availability. There could be an additional cost for this.

There is a luggage room where you can store suitcases. Also, we have coin operated lockers where you can store your hand luggage on the day of departure so you can continue to enjoy the facilities.

Animal access is not allowed.

Payment may be paid by cash or any of the following credit cards: Visa, Master Card, Maestro or by Bank transaction.

Yes indeed, to make your reservation we need a credit card number and expiration date. At the time of booking and we will charge 15% of the total reservation as a guarantee, refundable if the reservation is canceled before 48 hours of arrival.

This is a more economical rate than the normal rate. It is however necessary to pay the total amount of your reservation on making your booking. No refund can be made in the case of cancellation, modification or no show.

Payment for the stay is made directly at the reception, on arrival, at the time of check-in.

Yes, the hotel has a private garage situated 450m from the hotel, this is subject to availability. It is not possible to reserve parking spaces. There is an additional cost for this. Please ask at Reception

Yes, you may connect your devices throughout the hotel. There is a FREE service. We also have computers available in Reception which are coin operated.

The pool is open during the summer months from 9am until 19hs and the rest of the year, from 9am until 17hs. It is located on the top floor of the hotel. The pool is heated in winter.

Yes, the safe is in the apartment and has an additional cost. Check rates at reception.

The use of the sauna is free. It is however necessary to reserve this at Reception

No, drinks are not included on half board or full board basis. These have an additional cost.

No, only the Junior Suite and double room Sea View.

No problem, the reception is open 24 hours.

Yes if you make your requests known to us on making your booking then we will do our best to fulfil these. It is however important that you know that it is not always possible to guarantee these. This is subject to availability upon arrival.

No, Marsol Hotel is a smoke free zone. It’s only allowed to smoke in the exterior areas and on room terraces or balconies..

Yes we have an excursion programme available to our hotel guests offering a variety of entertainments and excursions. Please ask at Reception for details.

In Reception we have beach towels available, you may make use of them leaving a small deposit.

The “Q” for quality tourism is the trademark that represents quality in the Spanish tourism sector.

Establishments endorsed by the “Q for Quality” have passed strict audits to ensure that their service delivery is guarantee of quality, safety and professionalism. All this to assure our customers the best possible travel experience.

Questions about Condado Apartaments

Check-in must be made from 4pm and Check-out before 10am.

If you need to leave the room after 10am, see Reception, depending on availability, we can confirm this free or at an extra charge.

There is a luggage room where you can store suitcases. Also, we have coin operated lockers where you can store your hand luggage on the day of departure so you can continue to enjoy the facilities.

Animal access is not allowed.

Payment may be paid by cash or any of the following credit cards: Visa, Master Card, Maestro or by Bank transaction.

Yes indeed, to make your reservation we need a credit card number and expiration date. At the time of booking and we will charge 15% of the total reservation as a guarantee, refundable if the reservation is canceled before 48 hours of arrival.

This is a more economical rate than the normal rate. It is however necessary to pay the total amount of your reservation on making your booking. No refund can be made in the case of cancellation, modification or no show.

Payment for the stay is made directly at the reception, on arrival, at the time of check-in.

Condado Apartments offers private garage at 200m subject to availability; You can not book. Service is with an additional cost.

Yes, we have Wi-Fi connection on all the complex. You may connect devices by paying for this service at Reception. We also have computers available for our guests to use with Wi-Fi access at the Reception area, these are coin operated.

The pool is open from 9am until 7pm. It is located on the roof of the building.

Yes, the safe is in the apartment and has an additional cost. Check rates at reception.

No problem, the reception is open 24 hours.

Yes if you make your requests known to us on making your booking then we will do our best to fulfil these. It is however important that you know that it is not always possible to guarantee these. This is subject to availability upon arrival.

No, Condado Apartments are a smoke free facility. Smoking outdoors or on the terrace of the apartment only.

We have available to clients a variety of entertainment and excursions. Ask at reception

Yes, our towels are for use in apartments and changed every 2 days.

Yes, the security deposit is 100€ cash per apartment, given at the time of arrival and is refunded upon departure after checking that the apartment is in good condition. You can not pay by card.

Yes, we have washer and dryer, to use them you have to buy a token at reception. The washing products are already integrated into the washer. The washing machine is situated on the 1st floor

The TV remote is in reception and there is a deposit for use, which will be refunded upon its return.

If you leave at night, the night reception will look at your apartment and if it is in good condition, we will refund your deposit

Questions about Costa Encantada Aparthotel

Check-in must be made from 4pm and Check-out before 10am. If the room is ready upon arrival, you will not need to wait till 4pm to Check-in. If you need to leave the room after 10am, see Reception, depending on availability, we can confirm this free or at an extra charge.

Yes, we have coin operated lockers where you can store your luggage on the day of departure, so you can continue to enjoy the facilities.

Animal access is not allowed.

Payment may be paid by cash or any of the following credit cards: Visa, Master Card, Maestro or by Bank transaction.

Yes, to make your reservation we need a credit card number and expiry date as a guarantee. At the time of booking we do not charge any amount in advance. You can pay for your entire stay upon arrival at the hotel.

This is a more economical rate than the normal rate. It is however necessary to pay the total amount of your reservation on making your booking. No refund can be made in the case of cancellation, modification or no show.

Inclou certes begudes i snacks. Consulti directament amb l’hotel el llistat de begudes i snacks.

The all inclusive service includes certain drinks and snacks. Please check with the hotel directly to get the list of included drinks and snacks.

Yes, at Costa Encantada we have a closed indoor parking, and outdoor parking, where you can leave your car free of charge. It is not possible to reserve parking places, and these are limited.

Yes, we have Wi-Fi connection on all the complex. You may connect devices by paying for this service at Reception. We also have computers available for our guests to use with Wi-Fi access at the Reception area, these are coin operated.

Yes, we do have an indoor swimming pool. This is open from October to May. Opening hours are 09:00 til 19:00.

The outdoor swimming pool, is open from 09:00 til 19:00. Sunloungers are available free of charge.

The use of the sauna is free. It is however necessary to reserve this at Reception.

Yes, the safe is in the apartment and has an additional cost. Check rates at reception.

No, drinks are not included on half board or full board basis. These have an additional cost.

No problem, the reception is open 24 hours.

Yes if you make your requests known to us on making your booking then we will do our best to fulfil these. It is however important that you know that it is not always possible to guarantee these. This is subject to availability upon arrival.

No, Condado Apartments are a smoke free facility. Smoking outdoors or on the terrace of the apartment only.

No, sorry we do not offer this service. We do however have a mini club, a space where your children can participate in monitored play activities with our animation team. The minimum age to participate without parent supervision in the mini club is 6 year old. Children under 6 must be accompanied by an adult.

Yes, if you make your requests known to us on making your booking then we will do our best to fulfil these, however it is important that you know that it is not always possible to guarantee these. This is always subject to availability upon arrival.

Questions about Blau Apartments

Check-in must be made from 4pm and Check-out before 10am. If the room is ready upon arrival, you will not need to wait till 4pm to Check-in. If you need to leave the room after 10am, see Reception, depending on availability, we can confirm this free or at an extra charge.

Yes, we have coin operated lockers where you can store your luggage on the day of departure, so you can continue to enjoy the facilities.

Animal access is not allowed.

Yes indeed, to make your reservation we need a credit card number and expiration date. At the time of booking and we will charge 30% of the total reservation as a guarantee, refundable if the reservation is canceled before 48 hours of arrival.

Payment for the stay is made directly at the reception, on arrival, at the time of Check-in.

Blau Apartments offers private garage 50m subject to availability; You can not book. Service with additional cost.

Yes, you can connect through Wi-fi throughout the building, this has an extra charge.

The pool is open from 9am until 7pm. It is located on the roof of the building.

Yes, the safe is in the apartment and has an additional cost. Check rates at reception.

No problem, the reception is open 24 hours.

All apartments have twin beds.

Blau Apartments is a smoke free facility. Smoking outdoors or on the terrace of the apartment only.

We have available to clients a variety of entertainment and excursions. Ask at reception.

Yes, our towels are for use in apartments and changed every 2 days.

Yes, the security deposit is 100€ cash per apartment, given at the time of arrival and is refunded upon departure after checking that the apartment is in good condition. You can not pay by card.

We have a washing machine but no dryer, to use it you have to buy a token at reception.

The TV remote is in reception and there is a deposit for use, which will be refunded upon its return.

If you leave at night, the night reception will look at your apartment and if it is in good condition, we will refund your deposit.